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Shipping and Delivery
Can I have my order shipped to multiple addresses?
Return clients can have their order shipped to multiple addresses. However in an effort to reduce credit card theft, we have instituted some guidelines and restrictions on first-time customers. First-time customers must have their order shipped to the billing address on the credit card. Alternatively, you can call your credit card bank and have them add your shipping address to a list of approved addresses for your credit card.
How much will I be charged for shipping?
Our factory's ship via common carrier ground (usually UPS or FedEx) unless you specify your preferred method of shipping with your account manager. Larger orders may be shipped via truck. Orders that have a time sensitive delivery date may be shipped via expedited delivery. We will notify you of your ship method prior to shipping your order. Often times we do not know the exact amount of shipping until your order is produced, but usually a shipping estimate will be communicated to you by your account manager. If at any time you have questions about shipping, please call your account manager at 1-888-788-0101 and they will be happy to assist you.
FOB Point (When do I take ownership of the order?)
All orders are shipped FOB (Free On Board) factory dock. This means that the customer owns the merchandise from the time that the order leaves the factory.
What happens if my order ships on time but I still miss my in-hands date?
We want you to be happy and we make every effort to work with you and the freight carrier to help ensure your order arrives on time. As a matter of fact, we have been told that we go above-and-beyond what customers would feel is necessary to "make" the delivery even though it's out of our control. Please understand that we cannot be held responsible for goods lost or delayed by common carrier, international freight forwarders and U.S. Customs. We also cannot be liable for non-fulfillment due to strikes, fires, weather, acts of God or other causes beyond our control.
What is your return policy?
We want you to be happy with your order! Before your order goes into production, we require that you review and approve an estimate that details in writing everything on your order. In addition, with rare exception, you will receive a proof (either virtual or pre-production sample) for you to review and approve your artwork (imprint) prior to placing the order into production. If your product and imprint is not as you approved them, notify us within 5 days of receiving your order and we will rerun your order, refund your money or credit your account.